What happens once I order ?
Once you have placed your order we aim to dispatch ready made items within 48hrs (excluding weekends & hoildays) Any made to order items we will be in touch discuss your design & how you would like your item(s) We will then order any additional materials- as each creation is individualised so often requires new material! This can take up to 5 days from ordering.
After this we will keep you updated with the creation process, updating you as we make! Creating your new lovely can take up to a week - often less - if it is likely to take any longer than this, we will let you know when ordering!
How much is postage and packing ?
We charge a flat rate of £5.00 for UK delivery or FREE when you spend over £50 This is 1st class for small items and 1st class signed for larger items For overseas the postage is a flat rate of £10.00 for EU Countries and £15.00 for the rest of the world.
How will my item be shipped ?
When your new friend is finished and you've approved the final photos they will be posted out ASAP. Each parcel is sent out UK Royal mail 1st class or signed for delivery, which is usually 1-2 days but can take longer in some circumstances! Worldwide parcels are sent by Economy Airmail which can take up to 21 days in some regions. As timings can vary please free to ask for more details
How do I contact you?
You can call us on 07415 696 823 or message us below by just clicking Message Us which will take you to Facebook! If you are not on Facebook simply click the contact form!